To respond is positive, to react is negative.
Most of us would be upset if we were accused of being ‘silly.' But the word ‘silly' comes from the old English word ‘selig' and its literal definition is ‘to be blessed, happy, healthy and prosperous'.
I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.
I believe that being successful means having a balance of success stories across the many areas of your life. You can't truly be considered successful in your business life if your home life is in shambles.