The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

I was long brought up to think that it was nothing short of a crime to miss a sale.

It is the service we are not obliged to give that people value most.

The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.

I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.

Growth is never by mere chance; it is the result of forces working together.