Design helps shape our everyday interactions through products, furniture, objects, or experiences.
As Chief Product Officer, I lead our product team to create simple, intuitive user experiences.
Since the very beginning, we wanted to create an experience for our guests: more than just a place to sleep. We wanted to cook breakfast in the morning; we wanted to provide a subway map for our guests. Pick them up from the airport.
Every apartment I've ever lived in has had a space to make, create, and get stuff done within eyesight of my bed.
We expect Seoul to be one of our most important markets not only in Asia but around the world.
Starting a company in San Francisco when we did usually meant it was destined to be a data-driven tech company. But that didn't seem to fully encompass what we wanted with Airbnb. When we tried looking through a tech lens, it didn't work. The humanity was missing.
When we go city by city, country by country, the majority of our hosts, our owners, are simply renting out their spare bedroom.
I think Pixar's done an amazing job integrating art and science. They really get this idea that art and engineering work side by side.
To me, 'design thinking' is another way of saying empathize with the customer. It's consideration for the person you're designing for.
In art school, you learn that design is much more than the look and feel of something - it's the whole experience.
Everything at Airbnb is a continuation of what it's like to be a guest in somebody's house. We think about how each stage makes people feel.
The fear of mistakes is the fast track to irrelevance.
For an international business such as ours, you can't localise without a local. That was a hard lesson for us. We had to be closer, physically present, which is when we put teams on the ground.
We built a basic website, and Air Bed and Breakfast was born. Three lucky guests got to stay on a $20 airbed on the hardwood floor. But they loved it. And so did we. We took them on adventures around the city.
From natural disasters to the refugee crises, the impact we can have as individuals might seem limited. But as many of our hosts know, sharing your home for even a few nights can make a tremendous difference in someone's life.
It's about more than making money; it's about connecting people in countries all around the world. Our social mission is to get people meeting each other, and we need people who align with that purpose.
There's this misconception globally that the platform is about property groups and big property owners renting out entire buildings full-time.
In general, we believe in regulation - just as long as it is fair and balanced.
As with any new and innovative industry, entrenched interests - particularly the hotel industry - have attempted to squash the home-sharing movement.
I have the privilege of working with our in-house design studio, called Samara, and our humanitarian team, called Human. Samara is thinking about the future of Airbnb, and Human is working on ways to leverage our platform outside the cause of day-to-day business.
Airbnb is about the nexus of the online and offline to create the perfect customer experience.